Help
From Dgroups
Contents |
Where to Find Help
FAQ (Frequently Asked Questions)
A listing of commonly asked questions and answers:
General and Usage FAQ: For general questions related to learning more about Dgroups and questions related to how to use Dgroups.
Administrator FAQ: Related to administration of Dgroups.
Tutorial: Introduction to Dgroups
A tutorial designed to help you become familiar with the Dgroups platform, and learn how to use Dgroups features to enhance your participation in online discussions.
Administrators Training Materials
- Dgroups Administrators Training Manual: A training manual developed using the Itrain methodology to help administrators plan, configure, and manage Dgroups. Download the manual in any of the following formats:
- Building Electronic Communities and Networks, an IMARK e-learning module From FAO
- Resources for Online Communities and Collaboration from Itrain Online
- See also resources for administrators
Administrators Peer Support List
The Dgroups Administrators Peer Support List exists to improve the support opportunities for Dgroups administrators, by helping them connect with other administrators, to share experiences and ask questions. Try posting your question to this community or searching the archives for a solution to your query.
Administrators Peer Support Dgroup
Dgroups list address: administrators-en AT dgroups.org (replace ' AT ' with '@'). (You must be a participant to post a message to this Dgroup.)
Who to Ask for Help
If you are a Dgroup Participant: Ask Your Administrator
Send your question to the administrator of your Dgroup by sending an email to listname-owner@dgroups.org (replace 'listname' by the name of the Dgroups mailing list).
If you are a Dgroup Administrator: Ask Your Primary Dgroup Creator
Each partner/member organisation has a principle Dgroup creator and technical contact person. This person is responsible for handling problems/questions related to functionality and the effective use of workspaces created within their organization.
Here is a list of primary Dgroup creators:
Replace ' AT ' by '@'.
| Alfa Redi | Erick Iriarte | eiriarte AT alfa-redi.org |
| IDRC | ||
| CGIAR | Tania Jordan | cgxchange AT cgiar.org |
| Child Help International | Anna Gerard | anna AT childhelplineinternational.org |
| CIDSE | Geraldine Thomas | thomas AT cidse.org |
| COHRED | Michael Devlin | devlin AT cohred.org |
| Context | Sarah Cummings | sc AT developmenttraining.org |
| CTA | Kevin Painting | painting AT cta.int |
| DFID | Julia Chandler | j-chandler AT dfid.gov.uk |
| EADI | Can Akdeniz & Susanne Von Itter | itter AT eadi.org |
| ECDPM | Ivan Kulis | ik AT ecdpm.org |
| FAO | Kristin Kolshus | TKN-Support-Group AT fao.org |
| Helvetas | Riff Fullan | riff.fullan AT helvetas.org |
| Hivos | Hapee de Groot & Paul Maassen | h.degroot AT hivos.nl |
| ICCO | Maarten Boers | Dgroups AT icco.nl |
| IICD | Nynke Kruiderink | dgroups AT iicd.org |
| INASP | Lee Reszeter | lreszeter AT inasp.info |
| KIT | Henk van Dam | h.v.dam AT kit.nl |
| OneWorld | Elizabeth Clarke | elizabeth.clarke AT oneworld.net |
| SDC | Sabine Schumacher | Sabine.Schumacher AT deza.admin.ch |
| SNV | Nanny Smid | dgroups AT snvworld.org |
| Sula Batsu | Margarita Salas | margarita AT sulabatsu.com |
| UNAIDS | David Bridger | bridger.unescap AT un.org |
| UNDP | Gillian Chalmers | gillian.chalmers AT undp.org |
| UNECA | Afework Temtime | atemtime AT uneca.org |
| World Bank | Shobha Kumar | ediscussion AT worldbank.org |
If you are a Primary Dgroup Creator: Ask The Request Tracker
If you have access to the Request Tracker, then send an email to support@dgroups.org or post your question through http://support.dgroups.org.
